Terms & Conditions

1. INTRODUCTORY PROVISIONS

1.1. Contracting Parties
These Contractual Terms govern the rights and obligations between:
Provider: METINAS s.r.o., with registered office at Krasňany 358, 013 03 Krasňany, Company ID: 55406858
Client: business entity or natural person – entrepreneur

1.2. Scope of Services
The Provider exclusively provides the following services to entrepreneurs: a) website and e-shop development, b) custom software solutions, c) website and information system management and maintenance, d) graphic, programming, analytical and consulting services, e) training and technical support.

1.3. Binding Nature of Terms
These Contractual Terms are an integral part of every price quotation, order or contract for work.

1.4. Written Form
Email communication between official contact addresses specified in the contract is also considered written form.

1.5. Website Usage
These Contractual Terms also apply to the use of the website metinas.com to the extent that inquiries, communication or ordering of Provider's services occur through it.

2. DEFINITIONS

2.1. Work
The result of creative, technical or maintenance activity of the Provider delivered to the Client according to the Specification.

2.3. Specification
A document or email explicitly labeled as "Approved Specification", containing an IN SCOPE section (what will be delivered) and an OUT OF SCOPE section (what is not included).

2.4. Change Request
Any Client requirement not stated in the Specification, that extends the originally agreed scope or requires additional work.

2.5. Monthly Service Package
A regularly paid maintenance, management and support program.

2.9. Work Delivery
Making the Work accessible to the Client + written notification of completion. The Work is considered delivered on the date of receipt of this notification.

2.13. Milestone
An agreed stage of project progress at which the Client pays the next portion of the price.

3. PRICES AND SCOPE OF SERVICES

3.0. General Provisions
All stated prices are exclusive of VAT. Prices apply to standard scope. The Provider reserves the right to adjust prices for clearly undervalued projects.

3.1. Web Projects
One-page website from €750. Multi-page website from €1,250. Prices include analysis, design, implementation and basic SEO. Additional functionalities (e.g., booking system, Team section) are charged at €280.

3.2. E-shops
Small e-shop from €4,200 (simple data structure). Medium/large e-shop from €7,500 (complex structure).

3.3. Custom Software Solutions
Analytical phase cost: €750 – €2,500. Hourly rate for development: €50/h. Without the analytical phase, estimates are only indicative.

4. CHANGE REQUESTS AND DEFECTS

4.1. Change Request
Change request = every requirement not stated in the Specification. Changes are charged at an hourly rate of €50/h.

4.4. Definition of Defect
A defect is a condition that causes the Work to be non-functional or contradicts the Specification.

4.7. Warranty Period
One-page: 30 days. Multi-page: 60 days. E-shops and Custom systems: 90 days (or up to 180 days by agreement). Warranty applies only to defects present at delivery.

5. MONTHLY SERVICE PACKAGES

5.1. BASIC CARE
From €30/month. Response time 5 business days. Scope: Minor adjustments up to 1 hour.

5.2. GROWTH CARE
From €75/month. Response time 48 hours. Scope: 3 hours monthly. Hour transfer possible (max 6 months).

5.3. ENTERPRISE CARE
From €420/month. Response time 12 hours. Scope: 10 hours monthly. Priority support.

6. PAYMENT TERMS

6.1. Deposit
Before work begins, the Client pays a deposit (30% - 50% depending on the model). The deposit is non-refundable except in the case of the Provider's inability to start the project.

6.4. Late Payment
If payment is delayed by more than 7 days, the Provider has the right to suspend work. If delayed by more than 30 days, the right to withdraw from the contract + cancellation fee.

6.5. Third Party
A third party authorized by the Client cannot bind the Provider to payments or changes.

7. DELIVERY DEADLINES AND COMMUNICATION

7.1. Client Delay
If the Client does not provide materials on time, the deadline is automatically extended. If the Client does not provide materials within 30 days, the Provider may withdraw from the contract (cancellation fee 50%).

7.5. Communication Protocol
Official communication takes place via email. Telephone agreements must be confirmed by email within 24 hours. Client's silence for 5 days after sending a proposal is considered consent.

8. LIABILITY AND INTELLECTUAL PROPERTY

8.1. Transfer of Rights
After full payment of the price, the Provider transfers to the Client all transferable property rights to the Work.

8.1.3. Retained IP
The Provider retains ownership of general libraries, frameworks and know-how. The Client receives a license to use them within the Work.

8.5. Liability
The Provider is not liable for hosting outages, third-party API changes, cyber attacks or lost profits.

8.9. Portfolio
The Provider has the right to include the completed Work in its portfolio, unless the Client expresses disagreement.

10. TERMINATION OF COOPERATION

Termination is possible by agreement or notice. For monthly packages, a 1-month notice period applies. The Client must pay for all work in progress.

11. FINAL PROVISIONS

Legal relationships are governed by the law of the Slovak Republic. Disputes are resolved by courts in Žilina. Terms become effective upon publication.

12. PERSONAL DATA PROTECTION

Personal data processing is governed by the separate Privacy Policy document and Appendix B (DPA).

APPENDIX B - DATA PROCESSING AGREEMENT (DPA)

1. Purpose
Data processing for the purpose of delivering the Work, invoicing and support.

2. Data Categories
Client contact data and technical data from projects (IP addresses, cookies).

3. Legal Basis
Contract performance and legal obligation.

5. Sub-processors
Websupport, Google Workspace, Google Analytics and others depending on the project.

8. Data Breach
The Provider will notify of a breach within 72 hours.

10. Duration
For the duration of the Main Contract.